Welcome to bestdeals.LK! These terms and conditions outline the rules and regulations for the use of our eCommerce website, accessible at https://bestadeals.lk.

By accessing and placing an order on this website, you agree to the following terms and conditions. Please read them carefully before making any purchases.

1. General Information

bestdeals.LK is an eCommerce platform dedicated to providing a wide range of products to our customers in Sri Lanka. We strive to ensure a seamless and efficient shopping experience.

2. Order Processing & Delivery

  • Order Processing: All orders are processed within 1-2 business days after payment confirmation.
  • Delivery Times:
    • Within Colombo: Typically 2-3 business days.
    • Outside Colombo: Typically 3-4 business days.

Upon dispatch of your order, you will receive a confirmation email along with a tracking number to monitor the status of your delivery. Orders can be tracked through our website or the relevant courier partner.

3. Payment Methods

We accept multiple payment methods, including credit/debit cards, mobile payments, and cash on delivery (COD) for eligible orders.

4. Cancellations and Refunds

If you wish to cancel your order, you must contact our customer service at info@bestadeals.lk within 24 hours of placing the order. Once the order is processed and dispatched, cancellations are not accepted.

Refunds will be processed in the following cases:

  • If an item is out of stock and cannot be delivered.
  • If we identify fraudulent activity related to the ’99-deals’ offer.
  • If the product is damaged or defective upon delivery (must be reported within 48 hours of receipt).

Refunds will be issued to the original payment method, and processing may take 7-10 business days.

5. Limitation of Liability

bestdeals.lk  is not responsible for any delays or issues caused by third-party courier services. In the event of unforeseen circumstances (e.g., natural disasters, strikes), delivery times may be extended, and we will inform you accordingly.

6. Changes to Terms and Conditions

bestdeals.lk reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will take effect as soon as they are posted on this page.

7. Customer Support

For any inquiries, please contact us via email at info@bestadeals.lk, and our team will be happy to assist you.

These terms and conditions are designed to ensure a smooth and secure shopping experience for all customers of bestdeals.lk . Thank you for choosing to shop with us!